FAQ
1. What products do you sell?
We specialize in portable power solutions, including solar generators, backup power stations, and accessories designed for home, travel, and outdoor use.
2. Do you ship internationally?
Currently, we ship only within the United States. We do not offer international shipping at this time.
3. How long does shipping take?
Order Cut-Off Time: 05:00 PM (GMT+08:00, China Standard Time)
Handling Time: 1–2 business days
Standard Shipping Transit Time
Standard Shipping: 3–7 business days (Monday–Friday)
4. How can I track my order?
Once your order is shipped, we will send you a tracking number by email. You can use it to track your package online.
5. What payment methods do you accept?
We accept major payment methods including PayPal
6. Can I return or exchange a product?
Yes, we accept returns and exchanges within 30 days of delivery. Items must be unused, in original condition, and with all packaging. Please check our Return & Refund Policy for details.
7. Who pays for return shipping?
If the product is defective or damaged, we cover the return shipping. For all other returns, customers are responsible for return shipping costs.
8. Do your products come with a warranty?
Yes, most of our products include a manufacturer’s warranty. Warranty terms may vary depending on the product, so please check the product page for details.
9. What should I do if my product arrives damaged?
Please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or refund depending on the situation.
10. How can I contact customer support?
You can reach our support team during business hours (Monday – Friday, 9:00 AM – 5:00 PM, GMT+08:00) via:
Email: support@portablepowerhome.com